Client Care
Returns
If something is not right, we would like to know, and to make it right.
Damaged, wrong or missing
If your order arrives damaged, if a tea is missing or is not the one you ordered, or if your order never arrives, we send you a replacement or refund you. You will not need to send anything back.
How to tell us
- Write to us at contacts@moshantea.com (or through our contact page) within 14 days of delivery. If your order has not arrived, write to us within 14 days of the end of its delivery time (5–15 business days).
- Give your order number and, if something arrived damaged or wrong, a photo of it.
- We reply with a replacement or a refund.
Change of mind
Our teas are food. Once an order has been delivered, we cannot take a tea back because you changed your mind.
Refunds
Refunds are made to the payment method used for the order.